FAQ
Frequently asked questions
Do I pay before or after the service?
After. We resolve your issue completely first, you confirm it's fixed, and only then do we collect payment over the phone.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, ACH bank transfer, and E-Check.
Is there a cancellation or refund policy?
It depends on the service line. Tech Support is 100% non-refundable, since payment is only ever collected after your service is delivered in full. Marketing, Digital, and Technology services follow standard deposit and retainer terms — see our refund policy for the full breakdown by service.
Do you charge sales tax?
We only charge sales tax for customers located in Georgia, in accordance with state law. Customers outside Georgia are not charged sales tax.
Do you support both personal and business customers?
Yes — we support individuals with personal devices and home networks, as well as businesses that need IT support.
How fast can someone help me?
We offer same-day availability for most requests. Call us directly for the fastest response.
Do you offer remote or on-site support?
Both. Many issues can be resolved remotely or by phone; on-site visits are available for issues that require it.
Is my payment information secure?
Yes. Payment is processed through our secure payment partner over the phone. Our staff does not store your full card or bank account details.